FoodSpot

Customers Being Overcharged or Undercharged

Error Message: "Sorry for the inconvenience caused but the chiller is locked. Please contact the admin for further details. "

Reader Disabled / My Fridge Won't Open / Chiller Locked

My Products Are Not Scanning

My products are not being recognized by the fridge.

Fridge Not Recognizing Products

Why does my fridge temperature rise? The temperature is fluctuating / doesn't stay cold.

My Fridge Temperature is Fluctuating (This is NORMAL!)

CTMS checks are software updates for your Castle’s credit card reader.

How to Run a CTMS Check

How to turn on the interior lights of my fridge.

My Fridge Lights Went Out

There is water dripping or trickling down the inside of the smart fridge.

Water Trickling Inside the Smart Fridge

Isaac Wu

Chloe Flowers

Troubleshooting

My fridge is offline. My fridge lost connection.

My Fridge Went Offline

What do I do when I receive notifications that the fridge is offline

What to do when I receive offline notifications.

How do I swap out my telemeter? How do I change out my telemeter? Replacing the telemeter.

Replacing the Telemeter

How do I swap out my router? How do I change my router?

Replacing the Router

How do I replace the SIM card on my fridge?

Replace the SIM Card

How do I connect my fridge to ethernet? Where do I plug in the ethernet cable?

Connecting an Ethernet Cable

How do I connect my fridge to wifi? / Connect fridge to local network

Connecting Your Fridge to WiFi

Card Reader Disabled or Offline (Apriva / Castles)

Why is my credit card reader not accepting payments? Error Message "Cards Offline by Vendor"

Card Reader Offline (Cantaloupe)

Connectivity

Check card reader connectivity. Check the connectivity of my Cantaloupe reader. Card Offline by Vendor

Check Your Cantaloupe Connection

How to check the physical connections between your Cantaloupe ePort and card reader.

Check the Eport - Bezel Connection

Cantaloupe

Schedule a Zoom Call

Operator Store

Submit a Ticket

Find answers and get help from Intercom Support and Community Experts

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