Quick Checks
✅ Check product placement
Do not push items directly against the back wall.
Keep vents clear for airflow.
✅ Check humidity & traffic
High humidity or frequent door openings can cause temporary condensation.
This usually resolves once the fridge cycles and your fridge is okay.
✅ Check the door seal.
Close a dollar bill in the door.
If it slides out easily, the gasket may be leaking warm air, and you should submit a ticket.
✅ Wipe & monitor
Wipe away the water.
Check back after 1–2 hours to see if the trickle returns. If a trickle returns within this time, submit a ticket.
✅ Check the fan
Listen to hear if the fan is running. If the fan is not running, submit a ticket.
‼️ Reminders
Units must be in a conditioned environment.
Avoid overloading shelves or blocking vents.
Always stock products with space for airflow.