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Card Reader Disabled or Offline (Apriva / Castles)

My card reader is offline.

Isaac Wu avatar
Written by Isaac Wu
Updated this week

If your Castle's card reader is offline or disabled:

  1. Check to see if your FoodSpot Fridge is online by going to the Smart Fridge tab of your dashboard:

  2. If your fridge is offline, follow these instructions.

  3. If your fridge is online, there is a backend issue with your processing software. Please contact [email protected] and include the following:

    1. Serial Number(s) impacted

    2. Merchant Name

    3. Problem summary

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