When your fridge is offline, it will not unlock for your customers. It will also not unlock if you scan the QR code with your digital key.
It will also show as "Offline" on the Smart Fridge tab of your dashboard:
To get your fridge back online, follow these steps one by one. If one step does not restore the connection, move on to the next.
Power cycle your fridge by unplugging it and plugging it back in.
Check to make sure the 3 large antennas behind the fridge are screwed in tightly:
Unplug your fridge. Open up the control box and locate the router in the top right cornewr.
Release the router by unscrewing the screws above and below it:
Make sure each of the 5 connections on both sides of the router is secure. Unplug and replug the black power cord on the bottom right:
Use a pin or small pointed object to eject the SIM card tray:
Remove the SIM card and reset it in the tray. Reinsert the tray.
Plug your fridge back in.If your fridge is still Offline, submit a ticket by clicking the link on the top right of the help center.