Our fridges were designed with food safety in mind. You may get notifications telling you your fridge was offline. This is often due to lapses in cellular coverage and are not a major issue. If you get a notification saying your fridge turned offline, here is a good protocol to follow:
eg. fridge/1 at [108] just turned offline at [Fri Sep 29th 2023 05:13 (-05:00)].
Dashboard Tab: Smart Fridge
Click on the Smart Fridge dashboard tab
You will see the following information of all your smart fridges:
Click (ONLINE/OFFLINE) to check the fridge’s online status. A pop-up appears with the following connectivity information:
Check for long downtime periods. If there are no long periods, your products are most likely okay. If there are long periods of downtime (greater than 10 minutes), proceed to the next step.
Exit to the main screen:
Click on the temperature of the fridge of interest:
On the pop-up graph, check if your fridge temperature persisted at an unsafe temperature for a prolonged period of time based on the nature of your products. In the following case, there is no prolonged period of unsafe temperature, so your products are safe. If there are prolonged periods in a dangerous temperature range, based on the nature of your products, proceed to the next step.
Return to the main screen and lock the fridge of interest by clicking the red "Lock" button:
Remove perishable items from your fridge for disposal.
Close the fridge door.
IMPORTANT: Let the temperature lower to your temperature setting before unlocking the fridge for selling in the Dashboard.