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Processing Refunds

How do I refund customers who have been mischarged

There are two dashboards involved in the operation of your microstore, 1) the FoodSpot dashboard (day-to-day, assignment of products, etc.) and 2) the financial dashboard (Cantaloupe or Apriva, based on your model).

Refunds are processed on your financial dashboard. If you do not have access to your financial dashboard, contact your finance admin and request that they process the refund.

Processing the Refund on the Financial Dashboard

Apriva Operators

Financial Dashboard: Partner Studio
Instructions: Watch this video.

Cantaloupe Operators

Financial Dashboard: Seedlive
Instructions: Administration tab > Refunds. If you need further assistance, contact Cantaloupe customer support at +1 800.766.8728.

Reconciling on the FoodSpot Dashboard

After processing your refund, you can record the refund on your FoodSpot dashboard to ensure your FoodSpot report matches your financial dashboard report.

  1. Click on the Transactions tab

  2. Search for the Transaction you wish to process a refund for and click "View Detail"
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  3. Select the items for which you wish to refund:

     

  4. Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”.

  5. Enter a “Refund reason” if you wish, and click the “Refund” button.

Smartphone App Transactions:

For customers who used account credits to purchase through the app, follow the instructions below to offer a refund.

  1. Click on the Consumers tab

  2. Search for the individual requesting the refund. You must select the variable by which you are searching via the drop down menu to the right of the search bar. (Name, Email, Card, or Mobile No.)


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  3. Once you have found the customer, click “View Detail” in the right most column to view their consumer information page

  4. Find the transaction history on the right and click “View Detail” of the transaction for which you are offering a refund.

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  5. Select the items for which you wish to refund:


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  6. Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”.

  7. Enter a “Refund reason” if you wish, and click the “Refund” button.