If a customer is not satisfied with a purchase, you can offer a refund. This looks different depending on whether the customer paid with a credit card or the smartphone app.
Credit Card Transactions:
Credit Card Transactions:
Contact Cantaloupe to finalize a monetary refund back to the customer’s credit card. This takes about 5 business days.
Smartphone App Transactions:
Smartphone App Transactions:
Click into the Consumers tab
Search for the individual requesting the refund. You must select the variable by which you are searching via the drop down menu to the right of the search bar. (Name, Email, Card, or Mobile No.)
Once you have found the customer, click “View Detail” in the right most column to view their consumer information page
Find the transaction history on the right and click “View Detail” of the transaction for which you are offering a refund.
Select the items for which you wish to refund:
Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”.
Enter a “Refund reason” if you wish, and click the “Refund” button.
