--- title: Processing Refunds description: Processing refunds --- [Skip to content](https://help.launchfoodspot.com/8443167-process-a-refund#main-content) [![help center logo](https://help.launchfoodspot.com/hs-fs/hubfs/help%20center%20logo.png?width=180&height=47&name=help%20center%20logo.png)](https://help.launchfoodspot.com/?hsLang=en) - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) Open main navigation Close main navigation - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) - [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket) [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [FoodSpot Help Center](https://help.launchfoodspot.com/?hsLang=en) 2. [Day-to-Day](https://help.launchfoodspot.com/day-to-day?hsLang=en) January 7, 2026 # Processing Refunds ## How do I refund customers who have been mischarged There are two dashboards involved in the operation of your microstore, 1) the **FoodSpot** dashboard (day-to-day, assignment of products, etc.) and 2) the **financial dashboard** (Cantaloupe or Apriva, based on your model). Refunds are processed on your ***financial dashboard***. If you do not have access to your financial dashboard, contact your finance admin and request that they process the refund. ### Processing the Refund on the Financial Dashboard #### Apriva Operators **Financial Dashboard:** [Partner Studio](https://partnerstudio.apriva.com/Login.aspx?ReturnUrl=%2f) **Instructions:** [Watch this video.](https://4228158.fs1.hubspotusercontent-na1.net/hubfs/4228158/Training%20Videos/How%20to%20Process%20a%20Refund%20in%20Partner%20Studio.mp4) #### Cantaloupe Operators **Financial Dashboard:** [Seedlive](https://seedlive.com/) **Instructions:** Administration tab > Refunds. If you need further assistance, contact Cantaloupe customer support at +1 800.766.8728. ### Reconciling on the FoodSpot Dashboard After processing your refund, you can record the refund on your FoodSpot dashboard to ensure your FoodSpot report matches your financial dashboard report. 1. Click on the **Transactions** tab 2. Search for the **Transaction** you wish to process a refund for and click "View Detail" ​ [![](https://downloads.intercomcdn.com/i/o/am5v6let/1643785014/f8886bcca46226d67c8b46d4060b/Screenshot%2B2025-07-29%2Bat%2B8_16_52-E2-80-AFAM.png?expires=1767033900&signature=097d1c7f731be098db37596e04cac75d9f60b100f719616c24b34d2d252e7019&req=dSYjFc52mIFeXfMW1HO4zR4tvKjH%2BE94MrOoBQ%2FAKAGksGy7ialBn9hD1WhM%0AGZNO%0A)](https://downloads.intercomcdn.com/i/o/am5v6let/1643785014/f8886bcca46226d67c8b46d4060b/Screenshot%2B2025-07-29%2Bat%2B8_16_52-E2-80-AFAM.png?expires=1767033900&signature=097d1c7f731be098db37596e04cac75d9f60b100f719616c24b34d2d252e7019&req=dSYjFc52mIFeXfMW1HO4zR4tvKjH%2BE94MrOoBQ%2FAKAGksGy7ialBn9hD1WhM%0AGZNO%0A)   3. Select the items for which you wish to refund: [![](https://foodspot.intercom-attachments-7.com/i/o/am5v6let/1643785104/438e04609e539e37282d2e3edcd6/7XDV-0s2xTJ4uRSpwj2HcNMN-wynbZaOv-levYaTuxUdHKBI-ln2d8HRpqe1x-rhQ5N64-zuYHmWQ0XOgB7yE1UVDFzrA7UiQSGtCjOBlRbxwzH1ys5n31FxU5nQ7M_cU0xJJqiHTdIS_rTgHg0f_SQ?expires=1767033900&signature=2bb83e4ddc436973b3957ecc8abc46bd381cbd7d667a40cbef89b7fea58dfb1f&req=dSYjFc52mIBfXfMW1HO4zcyD4WCBdU9P7Pk%2FHBCsjR1mmIrx1hWtRrOODq7v%0A%2BYo0%0A)](https://foodspot.intercom-attachments-7.com/i/o/am5v6let/1643785104/438e04609e539e37282d2e3edcd6/7XDV-0s2xTJ4uRSpwj2HcNMN-wynbZaOv-levYaTuxUdHKBI-ln2d8HRpqe1x-rhQ5N64-zuYHmWQ0XOgB7yE1UVDFzrA7UiQSGtCjOBlRbxwzH1ys5n31FxU5nQ7M_cU0xJJqiHTdIS_rTgHg0f_SQ?expires=1767033900&signature=2bb83e4ddc436973b3957ecc8abc46bd381cbd7d667a40cbef89b7fea58dfb1f&req=dSYjFc52mIBfXfMW1HO4zcyD4WCBdU9P7Pk%2FHBCsjR1mmIrx1hWtRrOODq7v%0A%2BYo0%0A)   4. Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”. 5. Enter a “Refund reason” if you wish, and click the “Refund” button. ### **Smartphone App Transactions:** For customers who used account credits to purchase through the app, follow the instructions below to offer a refund. 1. Click on the **Consumers** tab 2. **Search for the individual requesting the refund.** You must select the variable by which you are searching via the drop down menu to the right of the search bar. (Name, Email, Card, or Mobile No.) [![](https://lh3.googleusercontent.com/z3gB5Nu6l6RHpgMgHvjAE90uA52wu03kH5ZO3hpX2oj57WBZ2LlV76sCJN5Eazb5G8r6Oa7T9dcgXlzjcsqAdjLcv0e_exGdINenWruLgbDezyhaf1zN-sLRzcV53tkkPkc3mYjxYkzrnZdXMqyl7Us)](https://lh3.googleusercontent.com/z3gB5Nu6l6RHpgMgHvjAE90uA52wu03kH5ZO3hpX2oj57WBZ2LlV76sCJN5Eazb5G8r6Oa7T9dcgXlzjcsqAdjLcv0e_exGdINenWruLgbDezyhaf1zN-sLRzcV53tkkPkc3mYjxYkzrnZdXMqyl7Us) ​ 3. Once you have found the customer, click “View Detail” in the right most column to view their consumer information page 4. Find the transaction history on the right and click “View Detail” of the transaction for which you are offering a refund. [![](https://lh5.googleusercontent.com/gq_8oYHjoTDJE36NKrxV4oEkd52LO5QsHAZkuUyu-u4PJIf7K8gssj3of7h3YQsxQEhau_HiYcU8A7vguk_OCvfOM-bzKNDZNbI2tSdjiqaAMdkBMFhVGBq3GZnE6n9D2Fds1lDUuiFoAOIoptnY45U)](https://lh5.googleusercontent.com/gq_8oYHjoTDJE36NKrxV4oEkd52LO5QsHAZkuUyu-u4PJIf7K8gssj3of7h3YQsxQEhau_HiYcU8A7vguk_OCvfOM-bzKNDZNbI2tSdjiqaAMdkBMFhVGBq3GZnE6n9D2Fds1lDUuiFoAOIoptnY45U) ​ 5. Select the items for which you wish to refund: [![](https://lh5.googleusercontent.com/7XDV-0s2xTJ4uRSpwj2HcNMN-wynbZaOv-levYaTuxUdHKBI-ln2d8HRpqe1x-rhQ5N64-zuYHmWQ0XOgB7yE1UVDFzrA7UiQSGtCjOBlRbxwzH1ys5n31FxU5nQ7M_cU0xJJqiHTdIS_rTgHg0f_SQ)](https://lh5.googleusercontent.com/7XDV-0s2xTJ4uRSpwj2HcNMN-wynbZaOv-levYaTuxUdHKBI-ln2d8HRpqe1x-rhQ5N64-zuYHmWQ0XOgB7yE1UVDFzrA7UiQSGtCjOBlRbxwzH1ys5n31FxU5nQ7M_cU0xJJqiHTdIS_rTgHg0f_SQ) ​ 6. Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”. 7. Enter a “Refund reason” if you wish, and click the “Refund” button. - [Launch](https://help.launchfoodspot.com/launch?hsLang=en#main-content) - [Launch Course: Operating Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#launch-course-operating-your-microstore) - [Receiving and Setting Up Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#receiving-and-setting-up-your-microstore) - [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en#main-content) - [Connectivity](https://help.launchfoodspot.com/troubleshooting?hsLang=en#connectivity) - [Payments](https://help.launchfoodspot.com/troubleshooting?hsLang=en#payments) - [Day-to-Day](https://help.launchfoodspot.com/day-to-day?hsLang=en#main-content) - [Marketing](https://help.launchfoodspot.com/day-to-day?hsLang=en#marketing) - [Data & Reports](https://help.launchfoodspot.com/data-reports?hsLang=en) - [Get Another Microstore](https://help.launchfoodspot.com/get-another-microstore?hsLang=en) - [Partner Resources](https://help.launchfoodspot.com/partner-resources?hsLang=en#main-content) - [Sales Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#sales-certification) - [Operator Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#operator-certification) - [White-Glove Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#white-glove-certification) Copyright © 2026, FoodSpot