You can refund a customer from your financial dashboard, not your FoodSpot dashboard. If you do not have access to your financial dashboard, contact your finance admin and request that they process the refund.
Apriva Operators
Financial Dashboard: Partner Studio
Instructions: Watch this video.
Cantaloupe Operators
Financial Dashboard: Seedlive
Instructions: Administration tab > Refunds. If you need further assistance, contact Cantaloupe customer support at +1 800.766.8728.
Smartphone App Transactions:
Smartphone App Transactions:
Click on the Consumers tab
Search for the individual requesting the refund. You must select the variable by which you are searching via the drop down menu to the right of the search bar. (Name, Email, Card, or Mobile No.)
Once you have found the customer, click “View Detail” in the right most column to view their consumer information page
Find the transaction history on the right and click “View Detail” of the transaction for which you are offering a refund.
Select the items for which you wish to refund:
Under the “Rollback Status” dropdown, you will have the option to select “Sell” or “Expired”. If you wish to resell the item, select “Sell.” If you do not wish to resell the item, select “Expired”.
Enter a “Refund reason” if you wish, and click the “Refund” button.
