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Deal with a Detached Sticker
Deal with a Detached Sticker

A sticker fell off and I don't know what to do with it / A product was stolen and the sticker was left in the fridge

Isaac Wu avatar
Written by Isaac Wu
Updated over a year ago

Sometimes, you are left with an RFID sticker that has fallen off or has been peeled off by a customer. In these situations, you can retire the sticker or reassign it to another product.

Dashboard Tab: Manual Override Inventory

  1. Head to the Manual Override Inventory tab of your dashboard.

  2. Make sure your bluetooth scanner is turned on and the USB connector is plugged into your laptop.

  3. Click into the search field so that it glows blue:

  4. Scan the sticker by holding the bluetooth scanner within 3” - 6” and pressing the orange button.

  5. The field should populate with the EPC code:

  6. Click “Search”, and the product details will appear:

  7. Click “Edit” and execute your desired changes.

    1. You may want to retire the sticker, in which case you would change “Status” to Expired

    2. You may want to reattach the sticker to another product of the same SKU, in which case you would just leave the information as is and reattach the sticker to the other product.

    3. You may want to reassign the sticker to another product, in which case, you would change the SKU assignment. If you do this, be sure to update the expiration date.

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