--- title: My Products Are Not Scanning description: What to do when your products are not scanning. --- [Skip to content](https://help.launchfoodspot.com/8444088-my-products-are-not-scanning#main-content) [![help center logo](https://help.launchfoodspot.com/hs-fs/hubfs/help%20center%20logo.png?width=180&height=47&name=help%20center%20logo.png)](https://help.launchfoodspot.com/?hsLang=en) - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) Open main navigation Close main navigation - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) - [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket) [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [FoodSpot Help Center](https://help.launchfoodspot.com/?hsLang=en) 2. [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en) January 8, 2026 # My Products Are Not Scanning ## What to do when your stickers are not scanning If your stickers are not being read (EPC codes are not populating), check the following: 1. Your Bluetooth reader is on 2. The correct USB connecter is plugged into your device. Make sure the serial number on the back of the scanner matches the one on the back of the usb connector: ![](https://help.launchfoodspot.com/hs-fs/hubfs/image-png-Jan-08-2026-06-22-16-5778-PM.png?width=284&height=188&name=image-png-Jan-08-2026-06-22-16-5778-PM.png) 3. Make sure you have clicked into the EPC field so that it glows blue: 1. 🔴 NOT ready [![](https://foodspot.intercom-attachments-7.com/i/o/842356724/0647b942752bdfcebbad8a7a/0Uyr-PUJXdzuIq2O1e13cnDUdvH8kkoNoRNtU0RPgOiHkRfbhkxmQYsKqp7O1LT8RUEFiroRgCexB05_dzSqcj6pq-TTKKQ7vWbQfJk8x1VmIbCepuc7tkP6cOR0EyjrqY9i6GGS7VML-oXeYlAmQBQ?expires=1767033900&signature=30ca9b37dcf688156ea71aa0e2f2a253a0b4bc14dfbb6af0bf7e84011e969708&req=fCQlFcx4moNbFb4f3HP0gND5oTpvvqTjsQPe6kKqeqsWVz%2FzD81F0RrOfdfi%0A13M%3D%0A)](https://foodspot.intercom-attachments-7.com/i/o/842356724/0647b942752bdfcebbad8a7a/0Uyr-PUJXdzuIq2O1e13cnDUdvH8kkoNoRNtU0RPgOiHkRfbhkxmQYsKqp7O1LT8RUEFiroRgCexB05_dzSqcj6pq-TTKKQ7vWbQfJk8x1VmIbCepuc7tkP6cOR0EyjrqY9i6GGS7VML-oXeYlAmQBQ?expires=1767033900&signature=30ca9b37dcf688156ea71aa0e2f2a253a0b4bc14dfbb6af0bf7e84011e969708&req=fCQlFcx4moNbFb4f3HP0gND5oTpvvqTjsQPe6kKqeqsWVz%2FzD81F0RrOfdfi%0A13M%3D%0A) 2. ✅ Ready [![](https://foodspot.intercom-attachments-7.com/i/o/842356725/92f3fc8a98bc66060a287783/eRWhLjp9fCg_WZ_9Q0p_dKsPEN_ZR8E1HWC6qQjHXjM5DGo2QjaASRYh6MKrbXMYm_D4pZfxkEBjbhSGs-7MX0a70IVG1sjyWPQGRbZMa45dylp9wd7IyMsKpmxaqQNGIuxjxXlSXUp2l8kLORzMR_E?expires=1767033900&signature=57a4a8423be7ef314d5378dfeaae6865275ed8da7623edc4ed3caf2789d660dc&req=fCQlFcx4moNaFb4f3HP0gK8ZzuELtwG7iIby8cbWz%2BclFpti3RoQxnKJO4Di%0A7Pc%3D%0A)](https://foodspot.intercom-attachments-7.com/i/o/842356725/92f3fc8a98bc66060a287783/eRWhLjp9fCg_WZ_9Q0p_dKsPEN_ZR8E1HWC6qQjHXjM5DGo2QjaASRYh6MKrbXMYm_D4pZfxkEBjbhSGs-7MX0a70IVG1sjyWPQGRbZMa45dylp9wd7IyMsKpmxaqQNGIuxjxXlSXUp2l8kLORzMR_E?expires=1767033900&signature=57a4a8423be7ef314d5378dfeaae6865275ed8da7623edc4ed3caf2789d660dc&req=fCQlFcx4moNaFb4f3HP0gK8ZzuELtwG7iIby8cbWz%2BclFpti3RoQxnKJO4Di%0A7Pc%3D%0A) - [Launch](https://help.launchfoodspot.com/launch?hsLang=en#main-content) - [Launch Course: Operating Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#launch-course-operating-your-microstore) - [Receiving and Setting Up Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#receiving-and-setting-up-your-microstore) - [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en#main-content) - [Connectivity](https://help.launchfoodspot.com/troubleshooting?hsLang=en#connectivity) - [Payments](https://help.launchfoodspot.com/troubleshooting?hsLang=en#payments) - [Day-to-Day](https://help.launchfoodspot.com/day-to-day?hsLang=en#main-content) - [Marketing](https://help.launchfoodspot.com/day-to-day?hsLang=en#marketing) - [Data & Reports](https://help.launchfoodspot.com/data-reports?hsLang=en) - [Get Another Microstore](https://help.launchfoodspot.com/get-another-microstore?hsLang=en) - [Partner Resources](https://help.launchfoodspot.com/partner-resources?hsLang=en#main-content) - [Sales Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#sales-certification) - [Operator Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#operator-certification) - [White-Glove Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#white-glove-certification) Copyright © 2026, FoodSpot