---
title: Not Accepting Payments (Cantaloupe)
description: Cantaloupe card reader offline
---

[Skip to content](https://help.launchfoodspot.com/8444077-card-reader-offline-cantaloupe#main-content)

[![help center logo](https://help.launchfoodspot.com/hs-fs/hubfs/help%20center%20logo.png?width=180&height=47&name=help%20center%20logo.png)](https://help.launchfoodspot.com/?hsLang=en)

- [Order RFID Stickers](https://launchfoodspot.com/shop/)
- [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call)

Open main navigation

Close main navigation

- [Order RFID Stickers](https://launchfoodspot.com/shop/)
- [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call)
- [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket)

[Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [FoodSpot Help Center](https://help.launchfoodspot.com/?hsLang=en)
2. [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en)
3. [Payments](https://help.launchfoodspot.com/troubleshooting?hsLang=en#payments)

January 13, 2026

# Not Accepting Payments (Cantaloupe)

## What to do when your Cantaloupe credit card reader is offline or not accepting payments.

This article is only fof FoodSpot operators who use Cantaloupe. 

As a FoodSpot-Cantaloupe operator, you rely on two connections:

- **FoodSpot Connection** - this allows the fridge to lock/unlock and send data to your dashboard.
- **Cantaloupe Connection** - this allows your microstore to accept payments (for Cantaloupe-FoodSpot operators only).

If you see the message "Cards Offline by Vendor", "Unable to accept a card", or a blank lit screen, follow the instructions below:

[![](https://help.launchfoodspot.com/hs-fs/hubfs/Knowledge%20Base%20Import/Offline.png?width=354&height=394&name=Offline.png)](https://downloads.intercomcdn.com/i/o/am5v6let/1560407864/757164ff3d39d447590ff08cac4c/Offline.png?expires=1767033900&signature=611944637d4b175d9d7240bef9543fcbd8e8be033a53b4d28a286824c7df9c71&req=dSUhFs1%2BmolZXfMW1HO4zT1DHUBonAs2t5NYHqBP1ZTHPzDbGXAexRqIjr6J%0ALb8vntOJhr5sgp7Cfcg%3D%0A)

1. First check your **FoodSpot** connection by going to **Microstore Status.** If your microstore is offline, [follow these instructions](https://help.launchfoodspot.com/en/articles/8441645-my-fridge-went-offline?hsLang=en) to get the fridge back online. If it is online, move on to the next step.
2. Call Cantaloupe customer support at (501) 267-5303.
3. Have your ePort serial number ready. You can find this serial number on the telemeter at the top right of your control box:

**Keywords:** not accepting payments, cards offline by vendor, unable to accept card

 

- [Launch](https://help.launchfoodspot.com/launch?hsLang=en#main-content)

    - [Launch Course: Operating Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#launch-course-operating-your-microstore)
    - [Receiving and Setting Up Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#receiving-and-setting-up-your-microstore)
- [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en#main-content)

    - [Connectivity](https://help.launchfoodspot.com/troubleshooting?hsLang=en#connectivity)
    - [Payments](https://help.launchfoodspot.com/troubleshooting?hsLang=en#payments)
- [Day-to-Day](https://help.launchfoodspot.com/day-to-day?hsLang=en#main-content)

    - [Marketing](https://help.launchfoodspot.com/day-to-day?hsLang=en#marketing)
- [Data & Reports](https://help.launchfoodspot.com/data-reports?hsLang=en)
- [Get Another Microstore](https://help.launchfoodspot.com/get-another-microstore?hsLang=en)
- [Partner Resources](https://help.launchfoodspot.com/partner-resources?hsLang=en#main-content)

    - [Sales Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#sales-certification)
    - [Operator Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#operator-certification)
    - [White-Glove Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#white-glove-certification)

Copyright © 2026, FoodSpot