--- title: Reader Disabled / Chiller Locked description: Reader disabled / chiller locked --- [Skip to content](https://help.launchfoodspot.com/10342588-my-fridge-isn-t-opening#main-content) [![help center logo](https://help.launchfoodspot.com/hs-fs/hubfs/help%20center%20logo.png?width=180&height=47&name=help%20center%20logo.png)](https://help.launchfoodspot.com/?hsLang=en) - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) Open main navigation Close main navigation - [Order RFID Stickers](https://launchfoodspot.com/shop/) - [Book a Support Call](https://help.launchfoodspot.com/book-a-support-call) - [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket) [Submit a ticket](https://help.launchfoodspot.com/submit-a-ticket?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [FoodSpot Help Center](https://help.launchfoodspot.com/?hsLang=en) 2. [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en) January 21, 2026 # Reader Disabled / Chiller Locked ## My credit card reader is disabled, and I cannot open my fridge. Your fridge will lock down automatically if it breaches the temperature limit or is offline for more than 10 minutes. This will prevent your customers from making purchases or delivery people from stocking: ### What you might see #### Apriva-Castles Card reader: The QR code will be blocked by a "Reader Disabled" banner. If the FoodSpot branding is not visible, the entire fridge is offline and you need to follow [these instructions](https://help.launchfoodspot.com/en/articles/8441645-my-fridge-went-offline?hsLang=en). [![](https://help.launchfoodspot.com/hs-fs/hubfs/Knowledge%20Base%20Import/image-Dec-29-2025-06-22-43-6447-PM.png?width=300&height=399&name=image-Dec-29-2025-06-22-43-6447-PM.png)](https://downloads.intercomcdn.com/i/o/am5v6let/1661368417/ae3a6582197be25ea1cf5ba0ed15/image.png?expires=1767033900&signature=c4888fe0ad05bb7da84fe02d14702ba6b793f3a71c564f904cb27a2e050962e7&req=dSYhF8p4lYVeXvMW1HO4zemrJ3pjZq7ECmxL2la1ZqKKI4nkJtEmwLs6YFEy%0A90AZNhNsWf8biizHx%2BA%3D%0A) #### Cantaloupe card reader The reader will still show the "Swipe to Unlock, Grab Your Food, Enjoy Your Day" messaging. But it will not open to credit cards, and when you try to scan the QR code, you'll get the  following "Chiller locked" error message. *![](https://help.launchfoodspot.com/hs-fs/hubfs/Knowledge%20Base%20Import/chiller+is+locked.jpg?width=262&height=567&name=chiller+is+locked.jpg)* ### Solution You need to unlock the fridge from the dashboard to check products and begin selling again. To do so, follow the directions below: 1. From the main navigation, click on **Microstore Status ** 2. You will see a list of all your microstores. The locked unit displays the **Unlock** button in the right-most column. (If you do not see a locked unit, move on to the next section.) [![](https://downloads.intercomcdn.com/i/o/am5v6let/1318674109/926d98b6c0c9a96a64f2815d7758/Locked+fridge.png?expires=1767033900&signature=ca06dcad9d6dfaa20d058ca5104bfc055f83b5cf41d8106fd64d0064a74f3753&req=dSMmHs95mYBfUPMW1HO4zZMmR3dkD6t1dk0uvU1ssLGYo4jKGGJKJA6F1tD2%0Akk5h%0A)](https://downloads.intercomcdn.com/i/o/am5v6let/1318674109/926d98b6c0c9a96a64f2815d7758/Locked+fridge.png?expires=1767033900&signature=ca06dcad9d6dfaa20d058ca5104bfc055f83b5cf41d8106fd64d0064a74f3753&req=dSMmHs95mYBfUPMW1HO4zZMmR3dkD6t1dk0uvU1ssLGYo4jKGGJKJA6F1tD2%0Akk5h%0A) 3. Check the temperature log by clicking on the current temperature. [![](https://downloads.intercomcdn.com/i/o/am5v6let/1318683031/637619a4a608272cb2a18b28c548/temp%2Blog.png?expires=1767033900&signature=52640a3d1e2abd47e18e13c3b7c8220065fc5c4cb527463f9524942a474ced74&req=dSMmHs92noFcWPMW1HO4zTKoWhIBu2QHKyYhuFAPQg31SvReIiUqmdke1%2F6D%0Aynaw%0A)](https://downloads.intercomcdn.com/i/o/am5v6let/1318683031/637619a4a608272cb2a18b28c548/temp%2Blog.png?expires=1767033900&signature=52640a3d1e2abd47e18e13c3b7c8220065fc5c4cb527463f9524942a474ced74&req=dSMmHs92noFcWPMW1HO4zTKoWhIBu2QHKyYhuFAPQg31SvReIiUqmdke1%2F6D%0Aynaw%0A) 4. Determine the amount of time the food was out of temp. ​ [![](https://downloads.intercomcdn.com/i/o/am5v6let/1318690426/e5fd7a7bb14c249b7b8290ebf536/high%2Btemp.png?expires=1767033900&signature=796c7ad18f30c58a60af9b7312a13bb89964e153705135e12ffa7b21b52bd665&req=dSMmHs93nYVdX%2FMW1HO4zdNhPq7ct4KBPgPTVP1DhOMGHsrSLVLa0s9bzIRs%0Asqn2%0A)](https://downloads.intercomcdn.com/i/o/am5v6let/1318690426/e5fd7a7bb14c249b7b8290ebf536/high%2Btemp.png?expires=1767033900&signature=796c7ad18f30c58a60af9b7312a13bb89964e153705135e12ffa7b21b52bd665&req=dSMmHs93nYVdX%2FMW1HO4zdNhPq7ct4KBPgPTVP1DhOMGHsrSLVLa0s9bzIRs%0Asqn2%0A) 5. Based on your judgment and product mix, if the food is still safe to eat, click the **Unlock** button for you and your customers to gain access to the fridge again. If they are spoiled, only click unlock when you are ready to go to the fridge and rotate the products. ### If fridge is Unlocked (button says "Lock") 1. Check if the Status is offline. If so, please follow [these instructions.](https://help.launchfoodspot.com/en/articles/8441645-my-fridge-went-offline?hsLang=en) 2. If the status is online, do the following based on your reader model: ### Apriva-Castles Email businessoperations@apriva.com, explaining the issue and cc support@launchfoodspot.com. Include your reader serial number in the email. You can find your reader serial number on the **Microstore Status** page: ![serial number](https://help.launchfoodspot.com/hs-fs/hubfs/serial%20number.png?width=670&height=136&name=serial%20number.png) ### Cantaloupe Call +1 800.766.8728 and explain the issue. Provide your ePort serial number, which is on the top left of your control box. ![BA 1 box telemeter and serial number](https://help.launchfoodspot.com/hs-fs/hubfs/BA%201%20box%20telemeter%20and%20serial%20number.jpg?width=670&height=503&name=BA%201%20box%20telemeter%20and%20serial%20number.jpg) **Keywords:** can't open my fridge, my fridge is locked, qr code not working   - [Launch](https://help.launchfoodspot.com/launch?hsLang=en#main-content) - [Launch Course: Operating Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#launch-course-operating-your-microstore) - [Receiving and Setting Up Your Microstore](https://help.launchfoodspot.com/launch?hsLang=en#receiving-and-setting-up-your-microstore) - [Troubleshooting](https://help.launchfoodspot.com/troubleshooting?hsLang=en#main-content) - [Connectivity](https://help.launchfoodspot.com/troubleshooting?hsLang=en#connectivity) - [Payments](https://help.launchfoodspot.com/troubleshooting?hsLang=en#payments) - [Day-to-Day](https://help.launchfoodspot.com/day-to-day?hsLang=en#main-content) - [Marketing](https://help.launchfoodspot.com/day-to-day?hsLang=en#marketing) - [Data & Reports](https://help.launchfoodspot.com/data-reports?hsLang=en) - [Get Another Microstore](https://help.launchfoodspot.com/get-another-microstore?hsLang=en) - [Partner Resources](https://help.launchfoodspot.com/partner-resources?hsLang=en#main-content) - [Sales Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#sales-certification) - [Operator Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#operator-certification) - [White-Glove Certification](https://help.launchfoodspot.com/partner-resources?hsLang=en#white-glove-certification) Copyright © 2026, FoodSpot